Terms & Conditions

Website Usage

These Terms & Conditions apply to all users of this Website. The Website may contain content, information, or links to third-party websites. BNP does not regularly review materials posted by third parties or products and services offered on their websites and does not necessarily endorse such materials, products, or services. By accepting these Terms & Conditions, you agree to hold BNP and its affiliates harmless from any liability arising from your use of third-party information or websites, and you acknowledge that using such third-party content is at your own risk.

BNP recommends that you review and accept the privacy policies and terms of conditions of third-party websites before disclosing any personal information to them.

Users under the age of 18 are prohibited from registering as a User of this website and from transacting or using the website.

Cardholders must retain a copy of transaction records and Merchant policies and rules.

Privacy Policy

BNP’s Privacy Policy forms part of these Terms & Conditions and can be accessed here: privacy policy.

Access to Website

BNP grants you conditional permission to access the Website in accordance with these Terms & Conditions, provided that your use of the Website is in full compliance with these Terms & Conditions. You shall not rent, transfer, assign, commercially exploit, resell, or sublicense access to the service/products available on the Website to any third party. You may use this Website solely for personal, non-commercial use. You are allowed to download a single copy of the materials from the Website for personal, non-commercial home use only.

You agree not to use or launch any automated systems, including but not limited to robots, spiders, offline readers, or other similar systems, on the Website. BNP allows public search engine operators to use spiders to copy materials from the Website for creating publicly available searchable indices, but not caches or archives of such materials. BNP reserves the right to revoke these exceptions generally or in specific cases at any time.

You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You shall not solicit any users of the Website with respect to their Submissions.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material’s owner.

Intellectual Property Rights

The text, graphics, and html code contained in the Website are the exclusive property of BNP or its affiliates. You may not copy, distribute, display, reproduce, transmit, or otherwise use the text, graphics, and html code without the prior express written permission of BNP.

The Website may link to websites not maintained by or related to BNP. These links are provided as a service to users and are not sponsored by or affiliated with this website or BNP. BNP is not responsible for the content of any other website and access to these links is at the user’s own risk and in accordance with the Website’s usage policy. BNP makes no representations or warranties about the content, completeness, or accuracy of these links or the websites hyper-linked to the Website. BNP does not implicitly endorse third-party websites hyper-linked to the Website.

All intellectual property on the Website, except User Submissions, including text, software, scripts, graphics, photos, logos, images, sounds, music, videos, interactive features, trademarks, and logos, are owned by or licensed to BNP. Content on the Website is provided as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes without the prior written consent of BNP or the respective owners. You agree not to circumvent, disable, or otherwise interfere with security-related features of the Website. The contents of the Website are Copyright (c) 2014 Buds ‘N’ Petals. All rights reserved.


You consent to receive communications from BNP via e-mail, SMS, or any other electronic, verbal, or physical means, including post. You agree that all agreements, notices, disclosures, and other communications that BNP provides to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. BNP reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Products and Pricing

All products listed on the Website, their descriptions, and prices are subject to change. BNP reserves the right to modify, suspend, or discontinue the sale of any product or service at any time without notice. You agree that BNP will not be liable for any modification, suspension, or discontinuance of any product or service.

In the event of a typographical error or error in pricing or information on the product or services received from BNP’s suppliers, BNP reserves the right to cancel any orders placed for such products. If you have already been charged for the order, BNP will issue a credit to your credit/debit card or bank account in the amount of the charge.

BNP Subscribers

  1. BNP Luxury Subscribers will receive gift(s) monthly. For a custom package please contact BNP customer service directly.
  2. BNP Luxury has authorization to automatically charge the subscriber monthly for their package. If you have requested for a custom package you will be charged accordingly.
  3. BNP Luxury Subscribers are allowed to terminate their subscription at any point without any penalty taking place from BNP Luxury.
  4. BNP Luxury will not refund or replace any gifts under any circumstance.
  5. BNP Luxury Subscribers have to enter the correct address of delivery, in the case of any complication in the address, BNP will contact the linked phone number with the account. If the user happens to not answer the phone, BNP will not deliver the gift items on that day and will be delivered the next available day, and time slot. In this case the customer will be liable for extra delivery charges.

Orders & Acceptance of Orders

Your order constitutes an offer to purchase, which is subject to acceptance by BNP. Receipt of an order confirmation does not signify BNP’s acceptance of your order, nor does it constitute confirmation of BNP’s offer to sell. BNP reserves the right to accept or decline your order for any reason at any time. BNP may require additional verifications before accepting any order. Your order is not accepted until BNP sends you shipping information. If BNP cancels all or part of your order, BNP will either not charge you or will issue a credit for the canceled portion if your card has already been charged.

BNP accepts Visa, MasterCard, Diners Club, American Express, SBI Debit Card, and PayPal. Payments made through these options are subject to the terms and conditions of the respective third-party payment gateways.

BNP encourages you to place orders online for the fastest service, but you can also call in your order at +971 55846 0807.

Operating Hours: From Monday to Sunday (8:00 AM to 1:00 AM)

Customers can place orders using two methods:

  1. Online: Customers can place orders on the website and make payments using the online payment methods mentioned below.
  2. Offline: Orders can be placed by calling the BNP UAE call center.

Order Cancellation

BNP strives to provide excellent service. If you experience problems with an order, please let us know. Orders in process, en-route, or delivered cannot be canceled or changed. Same-day orders are processed immediately and usually cannot be changed. For orders scheduled for same-day delivery, you can reach us at +971 55846 0807. No changes in delivery instructions will be entertained within 2 working hours of delivery. For international orders, no changes will be entertained 48 hours before the scheduled delivery unless confirmed by our Customer Service team. BNP will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) before the delivery date.

Notwithstanding anything contained in these Terms and Conditions, any Discount Voucher issued to you by BNP is valid for a single use only and will expire after that use, regardless of whether the order or delivery is successful.

Note: Refunds will be processed if BNP determines that the cancellation is due to BNP’s inability to fulfill the order.

Problems with an Order

If you experience any problems with an order, please contact BNP.

Order-Related E-mails

You will receive an Order Confirmation e-mail shortly after placing an order, including all order details. You will also receive a confirmation e-mail when your gift has been delivered.

Payment Terms

For each product or service you order on the Website, you agree to pay the price applicable for that product or service at the time you submit your order (“Product Price”), along with any delivery fees for the selected delivery service (“Delivery Fees”), and any applicable taxes (defined below).

Mode of Payment

Online Payments:

  • Visa and MasterCard credit/debit cards (in AED or any other agreed currency)
  • Internet Banking (funds transfer to BNP’s account)
  • PayPal

Offline Payments:

  • Cash on Delivery
  • Over the Phone: When a customer places an order over the phone, or when an order is placed on the website but payment is stuck in the gateway. In such cases, our specialist support unit may call the customer to assist with completing the payment.

Offline Payments (Call Center)

Customers may place orders over the phone. Occasionally, payments may get stuck in the gateway when placing orders on the website. In these situations, our specialist support unit will contact the customer to assist in completing the order.

Shipping & Delivery Policy

The shipping and delivery terms outlined below are subject to the Shipping Disclaimer, which is an integral part of the Terms and Conditions.

  1. One Hour Delivery: Exclusive one-hour delivery is available 24/7 for specific products.
  2. Same Day Delivery:
    • Order before 11 PM for delivery to Dubai, Sharjah & Abu Dhabi.
    • Order before 3 PM for delivery to Ajman.
    • Order before 10 AM for delivery to Al Ain, Fujairah, Ras Al Khaimah & Umm Al Quwain.
  3. Midnight Delivery: Order before 9 PM for midnight delivery between 11:00 PM to 12:00 AM. This service is available only for Dubai, Abu Dhabi & Sharjah.

Proof of delivery will be provided in case of any dispute regarding delivery.

BNP does not guarantee delivery times to rural route addresses, hotels, hospitals, military bases, or cemeteries. To request a specific delivery time, please enter it into the Special Instructions field during checkout. BNP will make every effort to accommodate your preferences.

BNP, along with our service providers, will make every attempt to deliver products on the requested delivery day. However, requested delivery dates are non-binding estimates, and you acknowledge that there is no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, and this does not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not make telephone calls prior to delivering packages, and we cannot guarantee the exact time of delivery. All products are considered accepted upon delivery to you or your designated recipient’s address.

BNP will not engage in any transactions or provide services or products to any countries sanctioned by OFAC, in accordance with UAE law.

Multiple shipments: Your order may be processed in multiple shipments, and multiple postings may appear on the cardholder’s monthly statement.

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced florists of BNP will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. However BNP reserves the right to substitute the flowers (including specified color) / other products with equal or higher value in case of non-availability of the desired product.

Return & Refund Policy

Your purchase is considered final and non-refundable. Per the other Terms and Conditions, no products or services are eligible for return.

However, in the event that BNP decides to issue a refund, it will only offer credit vouchers equivalent to the refund amount. In some cases, BNP may refund the money back, contingent upon having the customer’s account details. Refunds are processed only if agreed upon and communicated in writing to the customer.

Refunds will be executed solely through the Original Mode of Payment.

BNP cannot be held responsible and does not guarantee refunds in the following cases:

  • Delivery to incorrect addresses supplied by the sender for flowers, plants, fruits, sweets, gift products, and preserved items.
  • Unsuccessful deliveries due to the recipient not being present at the time of delivery at the address provided by the sender.
  • Decreased product quality resulting from an incorrect delivery address supplied by the sender or a re-route requested by the sender.
  • Product quality issues caused by improper handling by the recipient.

BNP does not accept any product exchanges.

In the event of receiving a damaged or defective product, you should report it to BNP within 48 hours of delivery by calling +971 55846 0807 or emailing photographs of the damaged item to support@bnp.luxury. BNP will, at its discretion, either deliver a new product at its own cost or refund the amount related to the damaged product. Once initiated, refunds typically take 10-15 business days to reflect in your account, subject to the Terms and Conditions.

Disclaimers, Limitations And Exclusions Of Liability

While BNP strives to provide the most accurate and up-to-date materials, there may be inaccuracies, typographical errors, or outdated information on the website. Additionally, BNP reserves the right to modify or change the website or its content at any time. BNP is not liable for any typographical or pricing errors on the website and reserves the right to refuse or cancel orders, including those with incorrect prices or product descriptions, orders violating applicable law, or orders deemed harmful to BNP or its affiliates. BNP also reserves the right to limit the quantity of items purchased or orders placed through the website.

You assume all risk associated with using the information, materials, products, and services available on the website. BNP makes no representations regarding the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services for any purpose. To the fullest extent permitted by law, BNP disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, system integration, data accuracy, and quiet enjoyment. BNP does not warrant that the website, its servers, or emails sent from the website are free of viruses or other harmful components.

BNP and its affiliates will not be liable for any damages arising from the use of the website, including direct, indirect, incidental, punitive, consequential, or special damages, regardless of foreseeability or whether BNP was advised of the possibility of such damages. In no event will BNP’s aggregate liability to you exceed the greater of AED 100 or the amounts paid to BNP in the past one month. You agree that this limitation of liability is an essential term of the agreement between you and BNP, without which BNP would not provide the website, service, or products.

BNP and its affiliates are not liable for damages related to the use or consumption of products procured from third parties or products delivered by third parties. BNP assumes no responsibility for evaluating or examining third-party products and services and does not endorse them in any way. Any claims regarding third-party products or services should be made directly with the third party.

User Submissions

BNP values your feedback on your shopping experiences and welcomes suggestions for improving the Website. The Website allows for the submission of various forms of content, including written works, photos, audio files, and videos (“User Submissions”), which may be hosted, shared, or published. Any content you contribute to BNP or the Website, including comments, ideas, or suggestions, will grant BNP a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, distribute, display, or create derivative works from such content without additional approval or compensation, in any form or media now known or later developed.

You understand and agree that BNP does not guarantee confidentiality for any User Submissions, and BNP may publish your name and submissions on various platforms, including the Website, social media, advertising, or press releases.

By submitting User Submissions, you affirm that you have the necessary licenses, rights, consents, and permissions to authorize BNP to use such content. You agree not to submit material that infringes on third-party rights, contains falsehoods, is unlawful or inappropriate, or impersonates another person.

BNP does not endorse the content of User Submissions and disclaims any liability associated with them. BNP reserves the right to remove any content or User Submissions that violate intellectual property rights or other terms outlined in the Terms & Conditions. Users who repeatedly infringe on intellectual property rights may have their access to the website terminated.

BNP retains the right to determine the appropriateness of content and User Submissions and may remove them without prior notice for violations such as copyright infringement, obscenity, or defamation.


You agree to indemnify, defend and hold harmless BNP, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the Website; (ii) your violation of any term of these Terms & Conditions; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v) use of the User Submissions by BNP.

Ability to accept the Terms & Conditions

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions.

Applicable Law & Jurisdiction

By accessing the Website, you agree that the laws of the UAE, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute that might arise between you and BNP or its affiliates. Any claim or dispute between you and BNP arising from accessing or using the Website, or concerning orders, delivery, quality, or any products or services offered through the Website, shall be exclusively decided by a court of competent jurisdiction located in Dubai, UAE.

Local Laws

BNP does not represent that the products/materials mentioned on the Website are appropriate or available for use in other locations. Accessing them from territories where the contents of this Website are illegal is prohibited. Additionally, BNP does not represent that the products and services available for sale or use on the Website are appropriate or available for use in other locations. Using or purchasing such products or services from territories where it is illegal is prohibited. If you choose to access or make purchases from the Website from other locations, you do so at your own risk and are responsible for compliance with any applicable local laws.

Entire Agreement

These Terms and Conditions, along with BNP’s return policy, security and privacy policies, substitution policy, privacy policy, disclaimers, and other rules and policies posted on the Website, constitute the entire agreement between you and BNP regarding your use of the Website and its materials. They supersede all prior or contemporaneous communications and proposals between you and BNP concerning the Website. Any rights not expressly granted in these Terms and Conditions are reserved.


If any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law or deemed invalid, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and BNP as a result of these Terms and Conditions or your use of the Website. No waiver of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term, and the failure by BNP to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

Important Notice to Webmasters

You are prohibited from using or deploying the Trademarks in the HTML coding of any website and/or hidden text to aid indexing by search services by listing selected keywords. Linking to any content/pages on the Website is prohibited without express written permission from BNP. Framing the BNP Website with links, Metatags, advertisements, and/or other information not originating from the BNP Website is expressly prohibited.